gcpWater leak and fire force an extended shutdown of the europe-west9 (Paris) region
Started
Apr 26, 2023, 2:00 AM UTC
Resolved
Apr 27, 2023, 6:00 PM UTC
Duration
1d 16h
Product
Compute Engine
Event reference: inc-compute-2023-0425
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Google Cloud impact
Workload type
Compute
Affected zones
europe-west9-a, europe-west9-c
Impact
A cooling-system water pump failure, followed by a fire, in a europe-west9 (Paris) data center forced an emergency shutdown of the europe-west9-a zone and part of europe-west9-c. Compute Engine and dependent services were unavailable for an extended, multi-day recovery.
Affected product
Affected regions
Timeline
Updates newest first (times in UTC).
- Resolved
The affected europe-west9 zones have been restored and services are operating normally. The issue is resolved.
- Monitoring
Recovery of the affected zones is underway in stages as the facility is safely restored. We are monitoring as services return.
- Identified
A water leak and subsequent fire required powering down europe-west9-a and part of europe-west9-c to protect equipment and personnel. Customers should fail over to unaffected zones/regions.
- Investigating
We are investigating an issue affecting the europe-west9-a zone following a facilities event in the data center.
Resolution
The affected europe-west9 zones have been restored and services are operating normally. The issue is resolved.